We want to hear from you

Canmoliaethau a chwynion

Your feedback helps us improve. We take complaints seriously and respond promptly.

Canmoliaethau

If you've had a good experience with the practice, we'd love to hear about it. Compliments are shared with the team and lift everyone's spirits.

Phone reception on 01970 624855

Cwynion

If something hasn't gone well, please tell us. Most complaints are resolved quickly through an informal conversation; for more serious issues we follow the NHS complaints procedure.

If you remain dissatisfied

You can escalate your complaint to:

Parliamentary and Health Service Ombudsman — ombudsman.org.uk · 0345 015 4033 (England).
Public Services Ombudsman for Wales — ombudsman.wales · 0300 790 0203 (Wales).
Healthcare Inspectorate Wales (HIW) — view our HIW report.
Care Quality Commission (CQC).